All Things Chiropractic

52 - Emotional Intelligence

Hosts Paul Andrews and Dr. Mark Davini dive into emotional intelligence — what it is, why it’s hard, and how it impacts chiropractic practices. They cover the five key components (self-awareness, self-regulation, motivation, empathy, and social skills), generational differences, the effects of social media and AI, and real-life examples from their own lives.
The episode explores practical applications for chiropractors: leadership, conflict resolution, collaboration with staff and patients, active listening, seeking feedback, and giving grace to yourself and others. Guests share tips on pattern-breaking, mindfulness, and small steps to grow EQ at work and home.
Listeners can expect candid conversation, humor, and actionable advice to improve patient relationships, team dynamics, and professional presence — all aimed at helping practitioners become "smart with a heart."

51 - By the Numbers

Join Paul Andrews and Dr. Mark Davini as they break down why monitoring practice numbers — not guesswork — is essential for every chiropractor. This episode covers accounts receivable and aging by financial class, overhead and payroll, collections and profit-per-patient, in‑network vs. out‑of‑network decisions, staff efficiency, appointment cancellations/broken visits, patient retention and case averages, plus referral tracking and clinical communication.Paul and Mark share real-world examples and practical insights on reading trends and patterns, setting realistic goals, and using statistics to make business decisions that protect income and reduce burnout. Learn which metrics to track, how to interpret them by financial class and carrier, and when effort outweighs reimbursement.Whether you run a cash practice, bill insurance or employ associates, this concise episode gives you the key takeaways to start measuring what matters and take control of your practice’s financial health.

50 - Can You Bill for Everything You Do?

Hosts Paul Andrews and Dr. Mark Davini tackle the central question: can you bill for every service rendered in your chiropractic office? This episode unpacks the difference between documenting care and reporting codes on claims, and why clinical necessity and complete notes are always essential.
They dig into common coding pitfalls—modifiers like 25 and 52, NCCI bundling versus AMA CPT guidance, manual therapy/neuromuscular re‑education/massage coding conflicts, timed modality rules, and the risk of insurer claw backs when claims don’t match documentation.
The conversation also covers practical business issues: when to ask patients to self‑pay, using non‑covered service waivers and ABNs, the impact of in‑network contracts, verifying benefits, and compliance with the No Surprises Act. They emphasize reading contracts, educating staff, and clear patient communication.
Listeners will walk away with concrete takeaways to protect clinical integrity and revenue—know what to document, what you can bill, when to collect from patients, and how to avoid common compliance and reimbursement traps.

49- Tech Trends

Hosts Paul Andrews and Dr. Mark Davini explore the fast-moving technology shaping chiropractic care, from clinical devices to workflow software and ethical questions around AI.Topics covered include AI integrations and regulatory concerns, shockwave and laser therapies, computerized axial decompression, digital posture analysis, wearable tech, digital X‑ray, advances in training and assessment, EHR challenges, and opportunities to add self‑pay services.Key takeaways: embrace technology cautiously, carve out time to learn and update systems, leverage tech to improve clinical outcomes and revenue, and remember the enduring role of the practitioner’s art—adaptation is essential to survive and grow.

48 - Year-End Playbook: Plan, Prioritize, Prosper

Hosts Paul Andrews and Dr. Mark Davini walk through a concise year‑end and New‑Year preparation plan for chiropractic practices. They discuss scheduling dedicated year‑end time with your team, goal‑setting across personal, professional, spiritual and financial areas, and turning goals into actionable plans.The episode covers practical business topics including Medicare PAR vs non‑PAR decisions, potential fee‑schedule changes and retroactive adjustments, ICD‑10 timing, meaningful practice statistics (per‑patient visit cost/collection and profit margin), and when to drop or keep insurance networks.They also recommend a physical office walkthrough—safety checks, equipment maintenance, patient experience improvements—and bookkeeping reminders (W‑9s, year‑end reports). Throughout they emphasize team involvement, patient education on value vs insurance, and deliberate planning to improve quality of life and practice performance in 2026. Happy New Year closing remarks included.

47 - Christmas Special

Join hosts Paul Andrews and Dr. Mark Davini for a holiday special of All Things Chiropractic focused on the practice and staff side of the season. In this episode they share real-world stories and practical advice about running a clinic through Christmas, New Year and other year-end holidays.Topics include setting clear expectations for holiday schedules and call-ins, documenting sickness, managing staff stress, handling gift exchanges (Yankee swap rules and guidelines), planning office parties and bonuses, maintaining professional boundaries with staff who are also patients, and keeping communication consistent so the office runs smoothly.Key takeaways: define holiday policies early, keep celebrations inclusive and low-stress, respect staff time off, and use group events to build team morale. Hosted by Paul Andrews and Dr. Mark Davini — Merry Christmas and happy holidays from All Things Chiropractic.

46 - Holidays & Healing

Hosts Paul Andrews and Dr. Mark Davini discuss how to navigate the holiday season in a chiropractic practice, covering greetings (Merry Christmas vs. Happy Holidays), decorations, Festivus, Hanukkah, Kwanzaa and ways to make patients feel welcome.They explore clinical and communication topics such as emotional “inside-out” subluxations, connecting adjustments to nervous-system benefits, handling decreased compliance or tighter budgets, scheduling year-end exams and x-rays, and simple patient-focused gestures (gift considerations, meeting patients where they are).Expect practical tips, short stories from practice, and ideas to keep your schedule full and your patients supported through the holidays.

45 - The New Patient

Hosts Paul Andrews and Dr. Mark Davini explore why new patient volume varies by region and how to balance capacity with retention. They cover in-house referral strategies, gratitude and thank-you practices, networking with other health professionals, structured patient education programs, and the importance of consistent, congruent messaging throughout your office.Expect practical tactics — asking for referrals, scripting, family inclusion in reports of findings, community involvement, mindful use of social media and online reviews, telehealth consultations, and avoiding negative marketing — all aimed at bringing in the right patients and keeping them on care.